# October 29, 2024 – More control over your ConnectWise PSA ticketing system, robust new scripts for IBM Flash system 5000, enhancements and more.

We’re excited to announce some significant upgrades in this release, designed to enhance your experience and make your IT infrastructure monitoring and management even more seamless. This news brings, among others: 

- Extended Alerting Contact Channels for Teams Workflows Webhooks
- Extension of the ConnectWise PSA ticketing system rules
- New integration scripts

As always, we value your feedback, so don’t hesitate to reach out to our support team at [support@domotz.com](mailto:support@domotz.com) with any questions or suggestions. 

  New features and integrations

### **New features**

#### **Extended Alerting Contact Channels for Teams Workflows Webhooks**

To ensure a smooth transition and align with Microsoft's deprecation of Office 365 webhooks, we've extended our alerting contact channels to support [Teams Workflows webhooks.](https://help.domotz.com/integrations/ms-teams-integration/) As Teams moves towards Power Automate, we've updated our system to provide seamless integration, guaranteeing that you can continue to set up new webhooks effortlessly.  

We’re committed to keeping you ahead of the curve and ensuring you have a smooth, hassle-free experience managing your alerts in Teams.

#### **Extension of the ConnectWise PSA ticketing system rules**

We've expanded our ConnectWise PSA ticketing system integration to give you greater control over ticket closures. You can now choose which **ticket status** **types** can be automatically closed by Domotz, streamlining your workflows and improving efficiency.

The statuses currently available for selection are: 

- In progress (plan of action) 
- New (not responded) 
- Assigned (responded) 

Settings for Automatically Closing Tickets

1. Enable automatic ticket closure by checking the box labeled "Automatically close tickets, if possible."

2. If you want to connect Connectwise configurations to tickets, check the box labeled "Try to link Connectwise Configurations to tickets."

3. Set the "Default closed Ticket Status" by selecting an option from the dropdown menu. The default option shown is "Closed (resolved)."

4. Choose which ticket status types Domotz can automatically close by selecting options from the dropdown list under "Select Ticket Status types Domotz can close, or leave blank for any." Options include "In Progress (plan of action)," "New (not responded)," and "Assigned (responded)." The "New (not responded)" option is selected.

To better understand this new labeling for ConnectWise PSA ticketing system, here is a practical example:

If a ticket is opened for a “device down” event and the ticket status configuration is set to “New (not responded)”, there are two possible outcomes: 

1. If the ticket **has already been assigned** and the device comes back online, Domotz will not automatically close the ticket. However, the ticket will still be updated with the “device online” status. 

1. If the ticket **has not been assigned** and remains in the “New (not responded)” status, Domotz will update the ticket and automatically close it once the device is back online. 

This enhancement will be rolled out gradually to all customers, and it’s all about giving you a better, more tailored experience with Domotz. 

### **Automation and Scripts**

  IBM FlashSystem 5000

Rely on Domotz scripts to ingest more data about:

#### **General Information**

Use this script to dynamically create a table to monitor the following information: 

- ID
- Name
- Version
- Total MDisk Capacity
- Space in Mdisk Groups
- Space Allocated to VDisks
- Total Free Space
- Total VDisk Copy Capacity
- Total Used Capacity
- Total VDisk Capacity
- Total Allocated Extent Capacity
- Email State
- Total Drive Raw Capacity
- Topology Status
- Product Name
- Physical Capacity
- Physical Free Capacity
- Secure Remote Access Status
- Active Monitor User Count
- Remote Support Status

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

IBM Flash System 5000 General Information Overview

1. **Status and Sample Period**: The system status is "RUNNING" with a sample period of "5 Minutes." "20" metrics have been consumed.

2. **Variables Table**:
   - Each entry in the variables table consists of a name, value, and last change timestamp.
   - Example entries include:
     - "Active Monitor User Count" with a value of "0."
     - "Email State" with a value of "stopped."
     - "ID" listed as "000000E02041AD1A."
     - "Name" as "ISR-FS5030."
     - "Physical Capacity" showing "10.38 TB."
     - "Physical Free Capacity" is "5.38 TB."
     - "Product Name" is "IBM FlashSystem 5000."
     - "Remote Support Status" as "disconnected."
     - "Secure Remote Access Status" is "disabled."
     - Various capacities and statuses highlight storage allocation and system resources.

3. **Download Option**: The data can be downloaded as a CSV file.

#### **Physical Drives**

Applying this specific script to be able to extract information regarding the following: 

- Status
- Use
- Error Sequence Number
- Technology Type
- Capacity
- Managed Disk ID
- Managed Disk Name
- Member ID
- Enclosure ID
- Slot ID
- Node ID
- Node Name
- Auto Manage
- Drive Class ID
- Spare Protection
- Balanced
- Slow Write Count
- Slow Write Time Last

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

IBM FlashSystem5000 Physical Drives Information Interface

1. Overview section at the top shows the current status of data retrieval labeled as “RUNNING” with a sample period of 5 minutes and metrics consumed listed as 18.

2. A table titled "Physical Drives" displays detailed information about each physical drive:
   - Columns include Id, Status, Error Sequence Number, Use, Technology Type, Capacity, Managed Disk ID, Managed Disk Name, Member ID, and Enclosure ID.
   - Each row in the table represents a physical drive with attributes like Id (0 to 6), Status (online), Error Sequence Number (N/A), Use (member), Technology Type (tier1_flash), and Capacity (1.7 TB).

3. An option to download the table data as a CSV file is available on the right side.

IBM FlashSystem5000 Physical Drives Information Table

1. The table lists several columns with details about physical drives on the IBM FlashSystem5000.
2. Status is shown as "RUNNING" and provides a sample period of 5 minutes with metrics consumed listed as 18.
3. Columns include Slot ID, Node ID, Node Name, Auto Manage status, Drive Class ID, Spare Protection, Balanced state, Slow Write Count, and Slow Write Time Last.
4. Slot IDs range from 1 to 9, with all Node IDs and Node Names labeled as "N/A."
5. Auto Manage indicates "inactive" for all entries. Drive Class ID and Spare Protection consistently show values of 0 and 1, respectively.
6. Balanced status is marked as "exact," with Slow Write Count at 0 and Slow Write Time Last as "N/A" for all entries.
7. Option to download the table as a CSV file is available.

#### **Managed disks info**

Apply our script to effectively oversee the status, capacity, and other useful information about your managed disks within your IBM FlashSystem 5000 devices. This scripts retrieve detailed information about:

- Name
- Status
- Mode
- Managed Disk Group ID
- Managed Disk Group Name
- Capacity
- Control LUN Number
- Controller Name
- UID
- Tier
- Encrypted
- Site ID
- Site Name
- Distributed
- Deduplication Enabled
- Over Provisioned
- Supports Unmap
- RAID Status
- RAID Level
- Redundancy
- Strip Size

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

IBM FlashSystem5000 Managed Disks Information Overview

1. The title indicates that the display is for monitoring the managed disks of the IBM FlashSystem5000.

2. System status shows "RUNNING" with a sampling period of 5 minutes, and 21 metrics consumed are mentioned.

3. A table titled "Managed Disks Details" lists disk information with columns: Id, Name, Status, Mode, Managed Disk Group ID, Managed Disk Group Name, Capacity, Control LUN Number, Controller Name, UID, Tier, and Encrypted.

4. An example entry shows:
   - Id: 0
   - Name: MDisk1
   - Status: online
   - Mode: array
   - Managed Disk Group ID: 0
   - Managed Disk Group Name: FlashPool0
   - Capacity: 10.4 TB
   - Control LUN Number: N/A
   - Controller Name: N/A
   - UID: N/A
   - Tier: tier1_flash
   - Encrypted: no

5. A link for downloading the information as a CSV file is available on the right side.

IBM FlashSystem5000 Managed Disks Information Overview

1. The status of the system is "RUNNING," with a sample period of 5 minutes. The number of metrics consumed is 21.
2. Below the status, a table titled "Managed Disks Details" is displayed.
3. The table includes columns for "Site ID," "Site Name," "Distributed," "Deduplication Enabled," "Over Provisioned," "Supports Unmap," "RAID Status," "RAID Level," "Redundancy," and "Strip Size."
4. Entries in the table provide specific details: "Site ID" and "Site Name" are not available (marked as N/A), "Distributed" is marked as "yes," "Deduplication Enabled" is "no," and "Over Provisioned" is empty.
5. "Supports Unmap" is "yes," "RAID Status" is "online," "RAID Level" is "raid6," "Redundancy" is "2," and "Strip Size" is "256."
6. Above the table, there is an option to download the data as a CSV file.

#### **Storage pools**

This script provides rapid access to several important information about the storage pools.
Key features include monitoring of:

- Managed Disk Group Name
- Status
- Managed Disk Count
- Virtual Disk Count
- Capacity
- Extent Size
- Free Capacity
- Virtual Capacity
- Used Capacity
- Real Capacity
- Overallocation
- Warning Threshold
- Easy Tier Mode
- Easy Tier Status
- Compression Status
- Virtual Capacity
- Compressed Capacity
- Uncompressed Capacity
- Parent Managed Disk Group ID
- Parent Managed Disk Group Name
- Child Managed Disk Group Count
- Child Managed Disk Group Capacity
- Type
- Encryption Enabled
- Owner Type
- Owner ID
- Owner Name
- Site ID
- Site Name
- Data Reduction Enabled
- Used Capacity Before Reduction
- Used Capacity After Reduction
- Overhead Capacity
- Deduplication Saving
- Reclaimable Capacity
- FCM Overallocation Max
- Provisioning Policy ID
- Provisioning Policy Name
- Managed Disk Group Name
- Status
- Managed Disk Count
- Virtual Disk Count
- Capacity
- Extent Size
- Free Capacity
- Virtual Capacity
- Used Capacity
- Real Capacity
- Overallocation
- Warning Threshold
- Easy Tier Mode
- Easy Tier Status
- Compression Status
- Virtual Capacity
- Compressed Capacity
- Uncompressed Capacity
- Parent Managed Disk Group ID
- Parent Managed Disk Group Name
- Child Managed Disk Group Count
- Child Managed Disk Group Capacity
- Type
- Encryption Enabled
- Owner Type
- Owner ID
- Owner Name
- Site ID
- Site Name
- Data Reduction Enabled
- Used Capacity Before Reduction
- Used Capacity After Reduction
- Overhead Capacity
- Deduplication Saving
- Reclaimable Capacity
- FCM Overallocation Max
- Provisioning Policy ID
- Provisioning Policy Name

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

Automation and Scripts Section with Storage Pool Information

1. At the top, there is an "Automation & Scripts" section where you can add a new script using the "+ Add Script" button.
2. Below, "IBM FlashSystem5000 Storage pools Information" displays the monitoring details for the IBM FlashSystem5000. It shows that the status is "RUNNING," the sample period is "5 Minutes," and "Metrics Consumed" is 38.
3. The "Storage Pools Details" table contains columns for Id, Managed Disk Group Name, Status, Managed Disk Count, Virtual Disk Count, Capacity, Extent Size, Free Capacity, Virtual Capacity, Used Capacity, Real Capacity, Overallocation, Warning Threshold, Easy Tier Mode, and Easy Tier Status.
4. Specific values for one entry are highlighted:
   - Id: 0
   - Managed Disk Group Name: FlashPool0
   - Status: online
   - Managed Disk Count: 1
   - Virtual Disk Count: 3
   - Capacity: 10.38 TB
   - Extent Size: 1024
   - Free Capacity: 5.38 TB
   - Virtual Capacity: 5 TB
   - Used Capacity: 5 TB
   - Real Capacity: 5 TB
   - Overallocation: 48%
   - Warning Threshold: 95%
   - Easy Tier Mode: auto
   - Easy Tier Status: balanced
5. A "Download CSV" option is available to export the data.

IBM FlashSystem5000 Storage Pools Overview

1. The status of the storage is displayed as "RUNNING," with a sample period of 5 minutes and 38 metrics consumed.
2. The storage pools details section includes columns for Owner ID, Owner Name, Site ID, Site Name, and Data Reduction Efficiency, among others. Most values, including Owner ID, Owner Name, and Site ID, display as "N/A."
3. The Used Capacity Before and After are both listed as "0 MB."
4. The Overhead, Deduplication, and Reclaimable Capacities are also shown as "0 MB."
5. The FCM Overallocation indicates a value of "100%," shown with a progress bar.
6. Provisioning Policy ID and Provisioning Policy Name are labeled as "N/A."
7. There is an option to download the data in CSV format.

Automation and Scripts Dashboard Overview

1. The "Automation & Scripts" section lists scripts related to the device, including their status and variables.
2. An option to "Add Script" is available for adding new automation scripts.
3. The section "IBM FlashSystem5000 Storage pools Information" monitors storage pool details for the IBM FlashSystem5000.
4. Status is displayed as "RUNNING" with a sample period of "5 Minutes" and "Metrics Consumed" is 38.
5. Storage Pools Details include:
   - Compression Status: "no".
   - Virtual Capacity: "0 MB".
   - Compressed Capacity: "0 MB".
   - Uncompressed Capacity: "0 MB".
   - Parent MDisk Group ID: "0".
   - Parent MDisk Group Name: "FlashPool0".
   - Child MDisk Group Count: "0".
   - Child MDisk Group Capacity: "0 MB".
   - Type: "parent".
   - Encryption Enabled: "no".
   - Owner Type: "none".
   - Owner ID: "N/A".
6. A "Download CSV" option is available for downloading the data.

#### **Cloud Call Home**

You can utilize this script to effectively monitor the Cloud Call Home status of the FlashSystem 5000.

The following information can be monitored:

- Last Failure
- Status
- Connection
- Error Sequence Number
- Last Success

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

IBM FlashSystem5000 Cloud Call Home Information Overview

1. The system status is "RUNNING," indicating active monitoring.
2. The sample period is set to 5 minutes, with 5 metrics consumed.
3. Under "Variables," observe these details:
   - "Connection" is marked as "active," updated 4 minutes ago.
   - "Error Sequence Number" shows "N/A," updated 4 minutes ago.
   - "Last Failure" also displays "N/A," with the same update timing.
   - "Last Success" is recorded as "9-30-2024 12:10:26," checked 4 minutes ago.
   - "Status" is "enabled," checked 4 minutes ago.

#### **System updates**

This ready-to-use script enables you to monitor the following:

- Status
- Event Sequence Number
- Progress
- Estimated Completion Time
- Suggested Action
- System New Code Level
- System Forced
- System Next Node Status
- System Next Node Time
- System Next Node ID
- System Next Node Name
- System Next Pause Time

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

IBM FlashSystem5000 Updates Panel

1. Title and Description: Displays the status and updates for IBM FlashSystem 5000, including system, enclosure, and drive updates.

2. Status: Indicates that the system is "RUNNING." This shows the system is operational.

3. Sample Period: The updates are sampled over a five-minute period.

4. Metrics Consumed: Displays the number 12, indicating metrics analyzed.

5. Variables Section: Provides a table with three main columns: Name, Value, and Last Change.

6. Variables Details:
   - Estimated Completion Time, Event Sequence Number, Progress: All display "N/A."
   - Status: Shows "success."
   - Suggested Action: Indicates "start."
   - System Forced: Displays "no."
   - Other variables such as System New Code Level and System Next Node details are marked as "N/A."

7. Last Change: All variables indicate that changes occurred 8 minutes ago.

8. Download Option: A link to download the data in CSV format is available.

#### **Enclosure details**

Apply the IBM FlashSystem 5000 enclosure details to improve your monitoring activities on the following valuable data:

- Status
- Type
- Managed
- IO Group ID
- IO Group Name
- Product MTM
- Serial Number
- Total Canisters
- Online Canisters
- Total PSUs
- Online PSUs
- Drive Slots
- Total Fan Modules
- Online Fan Modules
- Total SEMs
- Online SEMs

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

IBM FlashSystem5000 Enclosure Details Interface

1. The status of the system is shown as "RUNNING" with a sample period of "5 Minutes" and "16" metrics consumed.
2. The "Enclosure Information" table lists details such as:
   - Id: "1"
   - Status: "online"
   - Type: "control"
   - Managed: "yes"
   - IO Group ID: "0"
   - IO Group Name: "io_grp0"
   - Product MTM: "2072-3N4"
   - Serial Number: "78T10T4"
   - Total Canisters: "2"
   - Online Canisters: "2"
   - Total PSUs: "2"
3. There is an option to download the information as a CSV file.

IBM FlashSystem5000 Enclosure Details Interface

1. The interface retrieves and displays enclosure information for the IBM FlashSystem 5000.
2. Status is shown as "RUNNING," indicating that the system is currently active.
3. The sample period is five minutes, and 16 metrics have been consumed.
4. The "Enclosure Information" section includes data fields for various hardware components:
   - Total PSUs: 2
   - Online PSUs: 2
   - Drive Slots: 24
   - Total Fan Modules: 0
   - Online Fan Modules: 0
   - Total SEMs: 0
   - Online SEMs: 0
5. The interface allows sorting and filtering for each hardware component category.
6. A "Download CSV" link is available for exporting the information.

#### **Enclosure canister**

Applying this script, you'll be able to monitor the following:

- Enclosure ID
- Canister ID
- Status
- Type
- Node ID
- Node Name

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

IBM FlashSystem5000 Enclosure Canister Status Overview

1. The page displays the status of each canister within an IBM FlashSystem5000 enclosure.
2. The current status is marked as "RUNNING."
3. Sample period is noted as 5 minutes, and the metrics consumed are 6.
4. Below, there is a table listing canister details with the following columns: Id, Enclosure ID, Canister ID, Status, Type, Node ID, and Node Name.
5. There are two entries in the table:
   - First entry: Id 1, Enclosure ID 1, Canister ID 1, Status "online," Type "node," Node ID 1, and Node Name "node1."
   - Second entry: Id 2, Enclosure ID 1, Canister ID 2, Status "online," Type "node," Node ID 2, and Node Name "node2."
6. A "Download CSV" option is available for exporting the data.

#### **Volume Management**

This script allows you to monitor the following information:

- Name
- IO Group ID
- IO Group Name
- Status
- Disk Group ID
- Disk Group Name
- Capacity
- Type
- VDisk UID
- FC Map Count
- Copy Count
- Fast Write State
- SE Copy Count
- RC Change
- Compressed Copy Count
- Parent Disk Group ID
- Parent Disk Group Name
- Formatting
- Encrypted
- State
- Analysis Time
- Thin Size
- Thin Savings
- Thin Savings Ratio
- Compressed Size
- Compression Savings
- Compression Savings Ratio
- Total Savings
- Total Savings Ratio
- Copy ID
- Copy Status
- Sync
- Primary
- Copy Type
- SE Copy
- Easy Tier
- Easy Tier Status
- Compressed Copy
- Encrypted
- Deduplicated Copy

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

IBM FlashSystem5000 Volume Management Dashboard Overview

1. The dashboard monitors the volume management of the IBM FlashSystem5000.
2. The status is indicated as "RUNNING," with a sample period link to "5 Minutes" and metrics consumed displaying "40."
3. A table lists volume details, including headers for Id, Name, IO Group ID, IO Group Name, Status, Disk Group ID, Disk Group Name, Capacity, Type, VDisk UID, FC Map Count, Copy Count, Fast Write State, SE Copy Count, and RC Change.
4. Sample entries in the table show:
   - Volumes named "InternalUse," "FlashVol01," and "FlashVol02," all online in the same IO Group and Disk Group.
   - Capacities of 1.00 GB, 3072.00 GB, and 2048.00 GB respectively, all striped.
   - Each has corresponding details for FC Map Count as 0, Copy Count as 1, and SE Copy Count as 0.
5. The "Fast Write State" displays "empty" for "InternalUse" and "not_empty" for the others.
6. There is an option to download the data as a CSV file on the right side of the interface.

IBM FlashSystem5000 Volume Management Overview

1. Title: IBM FlashSystem5000 Volume Management.
2. Purpose: Monitors the Volume Management of the IBM FlashSystem5000.
3. Status: RUNNING.
4. Sample period: 5 Minutes.
5. Metrics Consumed: 40.
6. Section: Volumes Details.
7. Columns: Compressed Copy Count, Parent Disk Group ID, Parent Disk Group Name, Formatting, Encrypted, State, Analysis Time, Thin Size, Thin Savings, Thin Savings Ratio, Compressed Size, Compression Savings.
8. Volume Entries: Displays data for three volumes named FlashPool0 with details on their characteristics including formatting, encryption status, analysis time, and various storage metrics like thin size and compression savings.

IBM FlashSystem5000 Volume Management Interface

1. Displays the monitoring status of IBM FlashSystem5000 as "RUNNING" with a sample period of 5 minutes and 40 metrics consumed.
2. Volumes Details section includes several columns with information on different parameters:
   - Compression Savings Ratio: Shows the percentage of compression achieved.
   - Total Savings: Indicates the total storage space saved in gigabytes.
   - Total Savings Ratio: Provides the overall savings percentage.
   - Copy ID: Identifies the copy number.
   - Copy Status: Displays the status of the copy, such as "online."
   - Sync: Indicates whether synchronization is enabled.
   - Primary: States if the volume is primary.
   - Copy Type: Specifies the type of copy, e.g., "striped."
   - SE Copy, Easy Tier, Easy Tier Status: Show details on these features, e.g., "on" or "balanced."
   - Compressed Copy, Encrypted, Deduplicated Copy: Indicate whether these features are enabled, typically "no."
3. A link to download the data as a CSV file is available.

#### **Quorum disk**

Use the script and get access to the following information:

- Id
- Quorum Index
- Status
- Name
- Controller ID
- Controller Name
- Active
- Object Type
- Override
- Site ID
- Site Name

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

IBM FlashSystem5000 Quorum Disk Monitoring Interface

1. The image displays the status of the IBM FlashSystem5000 Quorum disk monitoring tool.
2. The status is shown as "RUNNING" with a sample period of 5 minutes and 10 metrics consumed.
3. Below, there is a table titled "Quorum Information Details" with several columns.
4. The columns include: Id, Quorum Index, Status, Name, Controller ID, Controller Name, Active, Object Type, Override, Site ID, and Site Name.
5. Each row under the Id column represents an entry: 1, 2, 3.
6. Corresponding entries show details such as Quorum Index values (0, 1, 2), Status (all "online"), Active status (either "no" or "yes"), and Object Type (all "drive").
7. Override status is "no" for all entries, and Site ID and Site Name are marked as "N/A".

#### **ISCSI ports**

You should select and apply this script if you need to monitor the iSCSI IP addresses assigned for each port on each node canister to verify connectivity and configuration status.

You will be able to monitor the following information:

- Id
- Node ID
- Node Name
- IP Address
- Mask
- Gateway
- IP Address 6
- Prefix 6
- Gateway 6 
- MAC Address
- Duplex
- State
- Speed
- Failover
- Link State
- Host
- Remote Copy
- Host 6
- Remote Copy 6 
- Remote Copy Status
- Remote Copy Status 6
- VLAN
- VLAN 6
- Adapter Location
- Adapter Port ID
- Storage
- Storage 6
- Host Port Group ID

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

IBM FlashSystem5000 iSCSI Ports Information Overview

1. The interface monitors iSCSI ports for the IBM FlashSystem5000, showing key details and status.
2. The status is displayed as "RUNNING," with a sample period of 5 minutes and 29 metrics consumed.
3. The table lists iSCSI port information with columns: Id, Node ID, Node Name, IP Address, Mask, Gateway, IP Address 6, Prefix 6, Gateway 6, MAC, Duplex, State, Speed, Failover, Link State, and Host.
4. Data for ten entries is provided, showing Node IDs, Node Names like "node1" and "node2," MAC addresses as "ff:ff:ff:ff:ff:ff," and various states like "unconfigured," "inactive," and speed set to "1.00 Gb/s."
5. A "Download CSV" option is available for exporting the data.

IBM FlashSystem5000 iSCSI Ports Information Overview

1. This table displays the iSCSI Ports Information for the IBM FlashSystem5000, showing various attributes and their current values.
2. The status is labeled as "RUNNING," and the sample period is every 5 minutes. A total of 29 metrics are consumed.
3. Column headings include Host, Remote Copy, Host 6, Remote Copy 6, Remote Copy Status, Remote Copy Status 6, VLAN, VLAN 6, Adapter Location, Adapter Port ID, Storage, Storage 6, Host Port Group ID, RDMA Type, and Is RDMA Clustering.
4. Each column provides filter options for the respective data category, allowing users to apply filters by inputting criteria.
5. The data rows provide N/A values and zeros for attributes such as Remote Copy, VLAN, Adapter Location, and others, indicating no active configuration or data available.
6. A "Download CSV" link is available for exporting the table data to a CSV file.

#### **Physical ethernet ports**

Apply this specific script to extract more details of physical ethernet ports:

- Id
- Node Name
- MAC Address
- Duplex
- Speed
- Link State
- DCBX State
- Adapter Location
- Adapter Port ID
- Host
- Storage
- Replication
- Ethernet Clustering
- Management

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

IBM FlashSystem5000 Physical Ethernet Ports Overview

1. The title indicates the monitoring of physical Ethernet ports for the IBM FlashSystem5000.
2. It shows the status as "RUNNING" with a sample period of 5 minutes and mentions 13 metrics consumed.
3. The table lists details of physical Ethernet ports with columns:
   - "Id" for port identification,
   - "Node Name" shows the associated node (e.g., node1, node2),
   - "MAC Address" provides the MAC address of each port,
   - "Duplex" indicates the duplex setting (Full or N/A),
   - "Speed" states the speed of the port (e.g., 1.00 Gbit/s, 0 Gbit/s),
   - "Link State" for connection status (active/inactive),
   - "DCBX State" indicates if DCBX is supported,
   - "Adapter Location" and "Adapter Port ID" show location details,
   - "Host," "Storage," "Replication," "Ethernet Clustering," and "Management" show various statuses (yes/no).

Use this as a guide to understand and monitor the physical Ethernet port details of the IBM FlashSystem5000.

#### **Fibre channel I/O ports**

Domotz offers an integration script to help you extract data about fiber channel I/O ports.

Find it ready to use to extract the following general properties:

- ID
- Fibre Channel I/O Port ID
- Port ID
- Type
- Port Speed
- Node ID
- Node Name
- World Wide Port Name
- N-Port ID
- Status
- Attachment
- Cluster Use
- Adapter Location
- Adapter Port ID

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

IBM FlashSystem5000 Fibre Channel I/O Ports

This interface provides detailed information about the Fibre Channel I/O ports in the IBM FlashSystem 5000.

1. The status is shown as "RUNNING" with a sample period of 5 minutes and 13 metrics consumed.
2. The table displays several columns:
   - "Id" and "Fibre Channel I/O Port ID" provide the identification numbers.
   - "Port ID" lists the numbers assigned to ports.
   - "Type" indicates the type, e.g., "fc" (fibre channel).
   - "Port Speed" shows the speed in GB, such as "16 GB".
   - "Node ID" and "Node Name" present information about the nodes, like "node1" and "node2".
   - "World Wide Port Name" and "N-Port ID" offer unique identifiers for ports.
   - "Status" indicates port status, either "active" or "inactive_unconfigured".
   - "Attachment" reveals if the attachment type is "host" or "N/A".
   - "Cluster Use," "Adapter Location," and "Adapter Port ID" provide further configuration details.
3. Use filters above each column to narrow down the data displayed.
4. A "Download CSV" option is available for exporting the table data.

#### **SAS ports**

Apply this specific script to get access to the following information:

- ID
- Port ID
- Port Speed
- Node ID
- Node Name
- World Wide Port Name
- Status
- Switch WWPN
- Attachment
- Type
- Adapter Location
- Adapter Port ID

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

SAS Ports Information for IBM FlashSystem 5000

1. The interface displays details about SAS ports in the IBM FlashSystem 5000.
2. Status indicates that the system is running, with a sample period of 5 minutes and 11 metrics consumed.
3. Columns provide information on each port, including:
   - Id: Unique identifier for each port.
   - Port ID: Identifies the port number.
   - Port Speed: Displays connection speed, either 0 or 12 GB.
   - Node ID and Node Name: Show node identifiers and names, such as node1 or node2.
   - World Wide Port Name: Provides the WWPN for online ports.
   - Status: Indicates if the port is online or offline.
   - Switch WWPN: Lists the WWPN for the connected switch, if applicable.
   - Attachment: Describes attachment type, like enclosure or internal.
   - Type: Specifies if it's internal or external.
   - Adapter Location and Adapter Port ID: Give details on the adapter's location and ID.

Use this table to monitor and manage the status and configuration of the SAS ports.

#### **USB ports used**

Apply this integration script to monitor the USB ports used and extract important information, such as:

- Id
- Node ID
- Node Name
- Node Side
- Port ID
- Status
- Encryption State
- Service State

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

IBM FlashSystem5000 USB Ports Usage Information

1. The image displays information about USB ports used in the IBM FlashSystem5000.
2. The status of the operation is marked as "RUNNING," with a sample period of "5 Minutes." Metrics consumed are shown as "7."
3. The table titled "USB Ports Information" contains columns for Id, Node ID, Node Name, Node Side, Port ID, Status, Encryption State, and Service State.
4. Two entries are listed:
   - The first entry shows Id "0," Node ID "1," Node Name "node1," Node Side "rear," Port ID "1," with Status "inactive," and both Encryption State and Service State marked as "N/A."
   - The second entry shows Id "8," Node ID "2," Node Name "node2," Node Side "rear," Port ID "1," with Status "inactive," and both Encryption State and Service State marked as "N/A."

#### **DNS servers**

Ensure reliable network communication, optimal performance, and security by applying our ready-to-use script.

You will be able to monitor the following:

- ID
- Name
- Type
- IP Address
- Status

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

IBM FlashSystem5000 DNS Servers Status and Information Panel

1. The panel displays the DNS server retrieval process for IBM FlashSystem5000. The current status is "Running."

2. The sample period is set to "5 Minutes," and a total of "4" metrics have been consumed during this process.

3. A table lists DNS server details with columns: Id, Name, Type, IP Address, and Status.
   - Row 1: ID 0, Name "dnsserver0," Type "ipv4," IP Address "192.168.0.9," Status "active."
   - Row 2: ID 1, Name "dnsserver1," Type "ipv4," IP Address "208.67.222.222," Status "active."

4. An option to download the data as a CSV file is available on the right.

#### **Enclosure PSUs batteries**

Applying our script will help detect battery issues early, ensuring system stability and minimizing downtime.

You can extract the following information:

- ID
- Enclosure ID
- Battery ID
- Status
- Charging Status
- Recondition Needed
- Percent Charged
- End-of-Life Warning
- Canister ID
- Battery Slot

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

IBM FlashSystem5000 Enclosure PSU Batteries Information

1. Displays battery information for the IBM FlashSystem5000 power supply units, including:

2. Status is "RUNNING" indicating active monitoring, with a sample period of 5 minutes. Metrics consumed are 9.

3. The table below shows detailed battery information headers:
   - "Id": Unique identifier for each battery entry.
   - "Enclosure ID": Identifier for the battery's enclosure.
   - "Battery ID": Specific identification number for each battery.
   - "Status": Current operational status, here both batteries are labeled "online."
   - "Charging Status": Indicates the charging state, both batteries are "charged."
   - "Recondition Needed": Shows whether reconditioning is required, listed as "no."
   - "Percent Charged": Charge level percentage for each battery, both at "100%."
   - "End of Life Warning": Status alert for battery lifespan, both are "no."
   - "Canister ID": Identifying number for the canister associated with the battery.
   - "Battery Slot": Slot number within the enclosure, both batteries are in slot "1."

This information helps in monitoring and managing the battery health of the PSU system.

#### **Enclosure power supply unit**

You might use this script to monitor the enclosure power supply unit of your IBM FlashSystem 5000.

The following information can be monitored:

- ID
- Enclosure ID
- PSU ID
- Status
- Input Power

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

IBM FlashSystem5000 Enclosure Power Supply Unit Monitoring

1. The system is currently in a "RUNNING" status.
2. The sample period is set to refresh every 5 minutes.
3. It has consumed 4 metrics during this session.
4. The table titled "Power Supply Units" lists the details of each power supply unit.
5. Columns include "Id," "Enclosure ID," "PSU ID," "Status," and "Input Power."
6. Each row represents a different power supply unit with details like status ("online") and input power type ("ac").
7. An option to "Download CSV" is available for exporting the data.

#### **Enclosure statistics**

Easily apply our integration script to be able to monitor the following:

- ID
- Enclosure ID
- Statistic Name
- Current Value
- Peak Value
- Peak Time

The script uses the HTTPS protocol and has been validated and tested on FlashSystem5000 8.5.0.6.

IBM FlashSystem5000 Enclosure Statistics Overview

1. The interface monitors enclosure statistics for the IBM FlashSystem5000.
2. Status is indicated as "RUNNING," with a sample period of 5 minutes and 5 metrics consumed.
3. Statistics Details section displays the following columns:
   - Id
   - Enclosure ID
   - Statistic Name
   - Current Value
   - Peak Value
   - Peak Time
4. Rows detail specific statistics:
   - ID 1: Enclosure ID 1, Statistic “power_w” with Current and Peak Values of 206, timestamped 9-27-2024 16:58:51.
   - ID 2: Enclosure ID 1, Statistic “temp_c” with Current and Peak Values of 25, timestamped similarly.
   - ID 3: Enclosure ID 1, Statistic “temp_f” with Current and Peak Values of 77, same timestamp.

  MacOS

#### **Disk Partitions**

This script helps you monitor the status of disk partitions on a Macintosh machine.

The following information can be monitored:

- **ID:** The name of the disk partition
- **Usage:** Percentage of disk space used
- **Free Space:** Amount of free disk space available
- **Size:** Total disk space available

The script has been validated and tested on MacOS version 14.5, and the SSH protocol is used to execute commands on MacOS.

Monitoring Disk Partitions on macOS

1. The interface shows the status of disk partitions on a Macintosh machine.
2. Current status is "RUNNING," with a sample period of 5 minutes and 3 metrics consumed.
3. A table lists disk partitions with columns for ID, Usage, Free Space, and Size.
4. "Disk1" shows 14.3% usage, 428.32 GB free space, and a total size of 499.96 GB.
5. "Disk2" shows 88.9% usage, 3.28 GB free space, and a total size of 29.68 GB.
6. Use the "Download CSV" link to export the information.

  SNMP pre-configured templates

#### **Printer Detected Error State**

Use this SNMP template to monitor the status of a printer and extract the following information:

- Low Paper
- No Paper
- Low Toner
- No Toner
- Door Open
- Jammed
- Offline
- Service Requested
- Input Tray Missing
- Output Tray Missing
- Marker Supply Missing
- Output Near Full
- Output Full
- Input Tray Empty
- Overdue Prevent Maint

Printer Error Status Overview

1. The page displays the current error state of a printer.
2. The main headings include: Row Description, Low Paper, No Paper, Low Toner, No Toner, and Door Open.
3. Each column has a filter option where you can select specific error types via a dropdown labeled "All."
4. The Status row shows zero for all error types, indicating no current issues.
5. There is an option to download the error report as a CSV file via the "Download CSV" link at the top right.

Printer Error Status Dashboard

1. The dashboard displays the error status of printers under the title "Printer Detected Error State."
2. Categories shown include Jammed, Offline, Service Requested, Input Tray Missing, and Output Tray Missing.
3. Each category has a corresponding text field that defaults to "All" and a numeric value below it. Currently, all categories display the value "0," indicating no errors.
4. A "Download CSV" link is available to export the error data. Use this option for offline analysis or record-keeping.

Printer Error State Overview Table

1. The top left indicates "Printer Detected Error State" with an option to dismiss the notification.
2. Columns display various error categories: "Marker Supply Miss...," "Output Near Full," "Output Full," "Input Tray E...," and "Overdue Prevent...".
3. Each column has a filter option set to "All" by default, allowing you to filter by specific error occurrences.
4. The bottom row shows the count of errors, with all columns currently indicating '0'.
5. A "Download CSV" option is available in the top right for exporting the data.

### **Palo Alto Firewall**

#### **Palo Alto Firewall Zones**

Use the SNMP pre-configured template to extract statistics about the connections in each security zone:

- Zone Name
- Active TCP Connections
- Active UDP Connections
- Active IP Connections

Active Connections by Zone Table Overview

1. The table displays columns for Zone Name, Active TCP connections, Active UDP connections, and Active IP connections.
2. Each column allows sorting and filtering options, indicated by dropdown fields labeled "All."
3. The row beneath shows a zone labeled "untrust" with zero active TCP, UDP, and IP connections.
4. A "Download CSV" link is available for exporting the data.

#### **Palo Alto Firewall Interfaces**

Rely on this SNMP pre-configured template to extract statistics about the connections for each interface:

- Interface description
- Active TCP Connections
- Active UDP Connections
- Active IP Connections

Active Connections by Interface table in a network management tool.

1. The table has columns titled Description, Active TCP connections, Active UDP connections, and Active IP connections.
2. Each column header includes a filter option set to "All."
3. Under the Description column, "ethernet1/1" is listed as the interface name.
4. The interface "ethernet1/1" shows 0 active connections for TCP, UDP, and IP.
5. A "Download CSV" option is available for exporting the data.

Read more about all our [SNMP pre-configured sensors](https://help.domotz.com/monitoring-management/pre-configured-snmp-sensors/).

  Enhancements

### **Extended framework custom script**

We've rolled out some significant updates to the open framework for custom scripts, particularly in configuration management. Now, you can specify which lines in configuration files should be ignored when determining if a configuration change has occurred.

This is especially useful for filtering out non-essential changes (like comments or timestamps) from triggering unnecessary alerts. 

The " configuration changed " event is a common change that often occurs and can generate a high number of alerts. However, not all changes made are relevant or need to be communicated. 

Thanks to this improvement, to avoid false alerts, we now allow you to specify the lines that should be considered when determining a configuration change, even via custom script. This optimization in the notification system helps you focus on truly significant and important changes. 

Additionally, we've increased the maximum supported configuration file size to 5MB. 

We’re offering you more flexibility in terms of file size management, as we have quintupled the maximum allowed size for backup files. To take advantage of this feature, ensure you're running Network Collector **version 6.3.0-b001 or higher**.

### **Seamless Navigation in Monitoring Configuration**

We've improved the navigation flow to the Monitoring Configuration view. Now, when you switch between the Collector Settings pages and other sections, your context is preserved, meaning you won't lose track of where you were or the configurations you were working on.

Monitoring Configuration Setup for Device Management

1. Access the "Monitoring Configuration" section within the software.
2. Choose between "Location Mode" and "Custom Selection Mode" for managing device monitoring. "Location Mode" is currently active, which automatically adds, monitors, and manages all discovered devices.
3. In the "Devices Explorer" on the left, view categories such as "Physical and Virtual Networks" and "Routed Networks," which list networks and device counts.
4. In the "Managed Devices" area, use the "Monitoring all the 487 Devices" option to manage all devices or select specific ones.
5. Use the "Filter" search bar to find devices quickly.
6. The device list includes options to select all devices, view device names, status (e.g., "Discovered about 1 month"), manufacturer, and IP addresses.
7. Ensure the devices you want are selected to be monitored or managed according to your configuration preferences.

This enhancement ensures a smoother experience, especially when dealing with complex setups, saving you time and frustration.  

### **User Interface Updates**

- Remove "Beta" tag from the Network Troubleshooting monitoring tables 
- Rename "Residential Support App" to "Customer Support App" on Collector Settings view 

  Network Collector Updates

We recently rollout different platform updates and related improvements:

#### **_Snap Linux_**

##### _Last Version 6.2.2-b001 _

- Fix network discovery scan not following Interfaces Scan Policies and Automatic Discovery configuration on networks with subnet mask bigger than /22  
- Fix VPN on Demand failing with missing CERT and KEY from .ovpn configuration file 
- Improve Configuration Management compare view rendering with a different gray text color for the lines that have changed but did not trigger the Configuration Management Change event (and consequent automatic backup)  
- Minor UX Improvements on the Collector Settings card 

#### _**Windows**_

##### _Last Version 6.2.2-b001_

- Fix the issue with the Speed Test feature on Windows Network Collectors (with version 6.2.2-b001)  
- Fix the issue with the VPN on Demand feature on Windows Network Collector 

  Fixes

- Fix an issue with the Configuration Management feature on SonicWall devices, triggering not relevant Configuration Change events 
- Fix an issue with Configuration Management on HP 1920-24G-230 devices not working as expected 
- Fix an issue preventing to set Shared Alerts (in bulk) on Clustered devices when operating on Device-based/Custom-Selection Mode 
- Fix issue on Collector Devices List not persisting the filters when navigating back to it  
- Fix issue of erroneously calculating the monitored IP Address when setting an IP Address Range 
- Fix issue with the Security tab not displaying Security Issues  
- Fix issue with navigation not preserving the selected filter on the Devices List (eg. Important devices) when navigating back from the Device Detail view 
- Fix issue with UniFi Controller connections randomly disconnecting and requiring manual action to recover  
- Fix issue on the Customer Support App not displaying the appropriate email address 
- Fix issue preventing Android Push Notification from being received  
- Fix issue with Zendesk Ticketing System integration on which pagination values were incorrect  
- Fix issue with Configuration Management on Fortigate/Watchguard 
- Fix issue with Configuration Management on Watchguard unable to unlock via SSH  
- Fix issue with the Devices List not updating correctly when adding additional Monitored devices from the Monitoring Configuration page 
- Fix issue on the new Collector Dashboard UI not properly persisting filters when navigating to Devices and back to the list