When troubleshooting issues with Domotz, sharing your Collector with the support team gives them direct access to the diagnostic information they need to resolve your case faster. Follow the steps below to get started.
1. Open the Site Explorer by clicking the first icon in the top-right corner of the main menu.
2. Select the relevant Collector name.
3. Click the Collector settings icon (gear icon) in the top-left corner.
4. Under the Support section, click on the Pen Icon in the Support Team section.
A confirmation prompt will appear asking you to grant full access to your Network Collector. Click Yes, Share it to proceed, then reach out to the support team at support@domotz.com with a description of your issue.
Once completed, the support team will have access to your Collector and can begin investigating the issue right away. All shared data is kept strictly confidential and used solely for troubleshooting purposes.
To revoke support access at any time, simply return to the same settings and click the pen icon to remove access.
