Sharing your Domotz Collector with Domotz Support

To effectively troubleshoot any issues with Domotz, it may be necessary to share the Domotz Collector with the support team. By doing so, they will have direct access to the necessary information and tools to assist you in resolving the problem. To proceed with sharing the Domotz Collector, please follow the instructions provided below.

Please access the Collector main page you would like to share with the Domotz Support:

Then click on Access Management:

Then toggle to Domotz Support Team from red:

to green:

Once you have completed these steps, the Domotz Collector will be shared with the support team, enabling them to investigate and address the issue more effectively. Rest assured that any data shared will be treated with the utmost confidentiality and used solely for the purpose of troubleshooting and resolving your concern.