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Troubleshoot you Domotz Desktop app

If this error occurs you might:

1) Update your Desktop app at its latest version.

To do that please go to the Domotz Portal and download it and install it.


2) If option 1 does not solve your issue you might check that outgoing connections are allowed to the following hosts/ports:

  • portal.domotz.com (port 443 TCP)
  • api-us-east-1-cell-1.domotz.com (port 443 TCP)
  • api-eu-west-1-cell-1.domotz.com (port 443 TCP)

Remote Connections:

  • sshg.domotz.co (port range: 32700 – 57699 TCP)
  • tcp.domotz.com (port range: 32700 – 57699 TCP)
  • proxy.domotz.com (port range: 32700 – 57699 TCP)
  • us-east-1-sshg.domotz.co (port range: 32700 – 57699 TCP)
  • us-east-1-tcp.domotz.co (port range: 32700 – 57699 TCP)
  • us-east-1-proxy.domotz.co (port range: 32700 – 57699 TCP)
  • us-west-2-sshg.domotz.co (port range: 32700 – 57699 TCP)
  • us-west-2-tcp.domotz.co (port range: 32700 – 57699 TCP)
  • us-west-2-proxy.domotz.co (port range: 32700 – 57699 TCP)
  • ap-southeast-2-sshg.domotz.co (port range: 32700 – 57699 TCP)
  • ap-southeast-2-tcp.domotz.co (port range: 32700 – 57699 TCP)
  • ap-southeast-2-proxy.domotz.co (port range: 32700 – 57699 TCP)

DNS servers

In addition, please make sure to use at least one DNS server option as a public one like the Google DNS server (8.8.8.8 or 8.8.4.4).

Updated on July 4, 2022

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