Kaseya

Domotz Kaseya BMS Integration

Domotz Kaseya BMS Integration

Domotz network monitoring software includes Kaseya business management solution (BMS) integration so MSPs can monitor and manage devices in Domotz, discover issues and immediately send them to Kaseya professional service automation (PSA) software so you can track them.

This integration aims to help MSPs have better tracking and troubleshooting of network and device issues that are discovered by Domotz.

How to set up the Domotz Kaseya BMS integration

You can connect your Kaseya BMS Account to Domotz. Kaseya BMS will become one of the Contact Channels available when creating a Shared Alert. This means that you can create or update a Kaseya ticket when a specific event occurs in Domotz.

You’ll need:

  • Kaseya BMS Username
  • Kaseya BMS Password
  • Kaseya BMS Company
  • Kaseya BMS URL: please check your Kaseya BMS URL endpoint

Kaseya BMS Contact Channel creation


Once you have received your API credentials, you can proceed in connecting it to Domotz.

1. Open the Shared Alerts and Ticketing Systems menu from the left sidebar inside the Domotz App and click on Connect Account next to the Kasya BMS section.

Domotz Kaseya BMS Integration screenshot 1

2. Click on Connect Account button under the Shared Alerts and Ticketing System section in Domotz and then insert your Kaseya username, password, company and URL:

Domotz Kaseya BMS Integration screenshot 2

3. The next step is to select the following required fields in order for Domotz to successfully create a ticket into the Kaseya BMS ticketing system:

Domotz Kaseya BMS Integration screenshot 3
  • The ticket queue is where Domotz will create support tickets:
Domotz Kaseya BMS Integration screenshot 4
  • Ticket priority – select a specific priority for each ticket from the list of ticket priorities defined in your Kaseya BMS account:
Domotz Kaseya BMS Integration screenshot 5
  • Ticket source – select a specific source for each ticket from the list of ticket priorities defined in your Kaseya BMS account:
Domotz Kaseya BMS Integration screenshot 6
  • Ticket status – select a specific status for each ticket from the list of ticket priorities defined in your Kaseya BMS account:
Domotz Kaseya BMS Integration screenshot 7
  • Ticket type – select a specific type for each ticket from the list of ticket priorities defined in your Kaseya BMS account:
Domotz Kaseya BMS Integration screenshot 8

Your Kaseya BMS account is now connected with Domotz.

4. Click on Manage Agents and select to which Kaseya BMS Accounts each of your Domotz Agent should create your support tickets.
Once you have selected a particular contact, please specify the location for that contact:

Domotz Kaseya BMS Integration screenshot 9

Note: Please note that the Domotz Agent mapping is mandatory. If no choice is done, events on Agents not mapped to any Account in Kaseya BMS will not be delivered.

You are now able to use the Contact Channel for Kaseya BMS, within the Shared Alert profile. Once the Shared Alert profile is created, apply the Shared Alert to the Agents and Device for which you are willing to automatically open tickets in your Kaseya BMS.

Updated on May 20, 2021

Was this article helpful?