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Shared Alerts, Webhooks and Ticketing Systems

With Shared Alerts you can define events for which your entire team would like to receive notifications either through emails or webhooks. You can also connect your preferred ticketing system.

You can define alert profiles which can be applied either to devices or agents indifferently by any member of your team so that they are shared across the whole team.

For example, this functionality can be used if you are planning to feed alerts into a ticketing system or if you want to send email alerts to an email address which is not configured as an account within Domotz Pro.

You can access the Shared Alerts configuration from the side menu inside the Domotz WebApp.

Accessing shared alerts from the menu

How to Create a Shared Alert

First step is to create at least one Contact Channel on the right side.

You can specify different channels that will receive the events specified in the Shared Alert.

  • An Email Address endpoint is simply an email address (whether a Domotz account or not). 
  • Webhook address endpoint is a third party host that will receive a message once the events are triggered.
  • A PSA orTicketing System give you the ability to connect to your favourite system and receive there the alerts, Currently supported:
    • Zendesk. For more details see here.
    • Autotask PSA. For more details see here.
    • ConnectWise Manage. For more details a see here.
    • Solutions360 / Q360. For more details see here.
    • Freshservice. For more details see here.
    • Syncro. For more details see here.
  • Slack webhook endpoint is a special integration with the Slack messaging software. Please refer to the Slack webhook creation user guide page on how to generate the endpoint URL. 
  • Microsoft Teams webhook is a special integration with the Microsoft Teams messaging software. Please refer to the Microsoft Teams guide on how to generate the webhook. 

Then Create a new Shared Alert:

Any Shared Alert can be active (by default) or inactive. This can be changed with the status toggle.

Give the Shared Alert a custom Name and pick a color (this will be of help inside the App during the selection).

Select previously created Contact Channels and Add Events: You can add one or more events that will trigger alerts to the specified channels. You can choose between devices events or network events. 

Once the Shared Alert is created you’ll be able to disable it and modify it.

After creating the Shared Alert, you need to apply the created Alert to a specific device or at the Agent level.

How to Apply and Remove Shared Alerts

Shared Alerts can be applied as an alternative to Personal Alerts, in all the sections where Alerts can be configured.

For configuring Network Alerts, see here.

For configuring Device Alerts, see here.

Updated on January 8, 2021

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