Team Management

Domotz is designed to allow members of the same organization to access, in a controlled way, the same pool of Agents.

The owner of the Domotz Pro account – the Team Leader – can create Team Members.

Team Leader

A Team Leader is responsible for the administration of multiple networks. He can:

  • Use all features of Domotz
  • Manage and extend subscriptions
  • Create and remove Team Members
  • Remove 2FA configuration from a Team Member
  • Share an Agent with people external to the team

Team Members

A Team Member:

  • Can access all features of an all Agents set up by the Team, exactly like his Team Leader.
  • Can set up his own set of alerts.
  • Can create new Agents
  • Can manage and extend subscriptions

A Team Member:

  • Cannot create or remove other Team Members.
  • Can, only if allowed by the Team Leader, share an Agent with people external to the team.
  • Cannot view or change Account or Payment info.

Field Operators

They have the same capabilities as normal Team Members, but only on the Agents assigned by the Team Leader.

Additionally:

  • Can configure new Agents, and by default, they will have access only to these configured Agents.
  • Can add optional packages (such as the Booster Pack).

A Field Operator:

  • Cannot assist in resuming an Agent on a new host (must be a Team Member or Team Leader).

Configuring Team Members

Only the Team Leader account will have a Team section available in the user portal as shown in the screenshot below.

Team Management screenshot 1

You can add a new Team Member or Field Operator by clicking on the Add member button.

Team Management screenshot 2

The email address specified will receive an email with a link to finalize the Domotz account providing a new password.

If you don’t see the incoming email please check your SPAM folder, or delete the member and create it again.

Reset 2FA for a Team Member

Only the Team Leader account will have a Team section available in the user portal from where they can force each of the Team Members or Field Operator to configure 2FA, or to remove/reset a 2FA from them (for instance in the case a Team Member has lost their second-factor authentication device).

The Team Leader should press Manage on the Team Member or Field Operator for which he is willing to reset the 2FA: 

Updated on July 26, 2022

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