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Onboarding: 10 Tips and Tricks

To help with Domotz onboarding, this article covers the top tips and tricks for using our software. Here’s our top list of the most frequent topics raised by our users during their Domotz onboarding process.

VLANs wrongly entered as “Routed Networks”

Do not use “Configure Routed Networks Scan” for VLANs. The routed network scan is intended for site-to-site VPN or similar connections (Layer 3 – scans). When you configure a routed network, you will only see IP Address information, as routed networks do not pass Layer-2 information, such as MAC Addresses.

Instead, see here how to configure VLANs in Domotz: https://help.domotz.com/user-guide/vlan-network-interface-configuration/

Domotz onboarding tips and tricks for VLANS


Automated Discovery and Inventory – Domotz Help Center

Configure VLANs in Domotz – Domotz Help Center

Set Agent Location on the Map

By default, Domotz uses ISP localization to determine an agent’s location. To make the agent’s location accurate on the map, you must specifically set the agent’s address. In the Domotz application, select your agent>Agent & Customer Configuration>Customer>Please Set The Agent Location. Here you can enter the address to have the agent correctly reflected on the map of the Sites Explorer. 

Domotz onboarding tips and tricks setting agent location on the map
Domotz onboarding agent and customer configuration


Agent & Customer Configuration (Customer Management) – Domotz Help Center

Unlock Devices

You may need to unlock a device to gather more information from a specific device. A device with a lock icon indicates that more data may be available. Unlock devices with a lock icon with the required credentials (SSH, HTTP, HTTPS, WinRM). This is necessary for firewalls, switches, and APs. Optional for servers, workstations, PDU/UPS, IP cameras, and others. 

Unlock/Management can be performed also from the Inventory view by checking the “Insights” column:


Unlock Domotz OS Monitoring feature – Operating System Monitoring

Network Configuration Management – Domotz Help Center


Enable the SNMP service on your switches, servers, and devices.
If you use standard community strings (public, private), Domotz will automatically start building your network topology:

and start populating the “Insights” column in the “Inventory view”:

If you configured SNMP with custom SNMP credentials, check out this article instead: https://help.domotz.com/user-guide/how-to-set-custom-snmp-credentials-in-domotz/

A device will be “SNMP enabled” once you will see the SNMP status set a READ:

Typically, infrastructure devices (switches, firewalls, WAPs) are the only ones that require unlocking. Servers, workstations, and other devices only need to be unlocked if you want to extract additional information Domotz doesn’t automatically pull from the device.

You can add SNMP sensors to devices to get information Domotz does not automatically extract. Domotz will also provide pre-configured SNMP sensor templates to add to each device.

Please see our article on pre-configured sensors.

If you have multiple devices of the same type and you would like to monitor the same sensors, check out this article to see how to export/import them in bulk: https://help.domotz.com/user-guide/inventory/#htoc-export-import-device-settings-and-properties


Setting up SNMP on Network Managed switches

How to set custom SNMP credentials in Domotz

Setting up Alerts

Navigate to Alerts Settings in the left sidebar. Click Connect Account next to any 3rd party tools you would like to integrate with (ticketing systems, PSA tools, messaging tools, etc.). Click Create a Shared Alert, select your contact channel, and select the events for which you would like to receive alerts. To apply the Shared Alert to your networks and devices, you can use the Inventory dashboard or select an agent>Alert Settings>Apply the Shared Alert to your devices and the network.

Consider setting up alerts for your Domotz Agent as a great place to start for creating your first alert. Here is more information about this: https://help.domotz.com/user-guide/how-to-get-started-with-domotz/#htoc-setting-up-your-first-domotz-alert

After setting up your first alert for your Domotz agent, you can create other shared alerting profiles to monitor your devices. To understand better the various alert event types and how to use them, please refer to this article: https://help.domotz.com/user-guide/shared-alerts-events-list-explained/


Setting up your first Domotz Alert: monitor your Domotz Agent (and therefore your network)

Creating a Custom SNMP Alert – Create custom alerts for SNMP sensors

Shared Alert Events for Network Monitoring and Management

Monitoring Dashboards

Navigate to Monitoring Dashboards in the left sidebar. Here you can create dashboards and tables to monitor devices and sensors across all agents in one place. 


Custom Monitoring Dashboards and Monitoring Tables

Documentation Tools and Custom Integrations

Navigate to Integrations in the left sidebar. Here you can connect and learn more about the documentation tools Domotz has integrations with and how to connect the systems. This is also where you can use our Custom Integrations feature

How to disable Important Device Classification

By default, Domotz will automatically classify devices as Important or not. You may not want newly discovered devices to be automatically classified, and you can disable this feature.

Visit Domotz Portal>Settings>Disable Automatic Important Device Classification. Domotz automatically classifies devices as important but may prefer to specify manually if devices should be tagged as important devices.

Only the Team Leader Role has access to this section

Move your Agent from Hw to another


Updated on January 3, 2023

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