This section is dedicated to showing you how to troubleshoot and master every aspect of the networks and IT assets monitored with Domotz.
Many times, when the Collector does not behave as expected and issues occur, the Collector logs are what helps the Domotz team to pinpoint the exact root cause of the problem. You will find how to extract and provide us with these logs in this article. On Windows You...
This guide applies only to the B-12 model. To factory reset a Domotz Box, follow these steps: 1. Unplug the box from the power supply.2. Put a pin in the reset pin-hole of the Box as shown below.3. Keep the reset button pressed.4. Plug back the power.5. Keep the...
The data retention period depends on data types: Device Status history: last 50 events, up to 1 year Agent Status history: 1 month RTD history: 1 month Variables history: 1 month Speed Test history: 1 Year Configuration Management archives: last 40 configs, up to 1...
By default, Domotz scans all the Network interfaces that it finds on the Operating System it's installed on, and therefore it scans all the networks these interfaces are connected to. Table of ContentsPrerequisitesGet the Agent/Collector IDGet the Network Interfaces...
< 1 minute NetGear Routers PR60X and…
Log into the Meraki administrative interface: 1 - Select the network you want to enable SNMP2 - Click on Network-wide3 - Click on General4 - Scroll down to Reporting and enable SNMP V1/V2c (community string) or V3 (username/passwords)5 - Set either, the community...
This article will help you to troubleshoot the unlock for the OS monitoring feature for Microsoft Windows or in case of an Authentication error while using the Windows Integration Scripts. If the unlock option is missing, ensure that the WinRM service is enabled and...
To effectively troubleshoot any issues with Domotz, it may be necessary to share the Domotz Collector with the support team. By doing so, they will have direct access to the necessary information and tools to assist you in resolving the problem. To proceed with...
2 min Enhance your monitoring capabilities through the Domotz metrics. Our default plan allows you to monitor up to 50 metrics per agent.
Having trouble connecting to the Domotz VPN on Demand? Follow the instructions here to troubleshoot the functionality. Table of ContentsWindows AgentLinux (Snap installation):Domotz Box Windows Agent 1) Launch the domotz_bash in c:/Program Files...
With OS version 3.1.0 Control4 Zigbee Controller devices (and others) no longer have the default password for the root user. By following this article you will be able to setup a new SSH user to use to unlock the controller in Domotz or to use Domotz Custom Drivers....
This article will guide you step by step to deploy a Domotz Collector with the Auto Discovery disabled by default and let you add only the devices that you would like monitoring based on their ip addresses. Install the Collector with scanning disabled on all...