Tips & Tricks
40 articles · This section is dedicated to showing you how to troubleshoot and master every aspect of the networks and IT assets monitored with Domotz.
How to End/Suspend your Subscription or Delete a Collector
Table of ContentsPer-Device CustomersHow to Delete a CollectorHow to Reduce My Current SubscriptionStep 1: Remove Managed DevicesStep 2: Manage the SubscriptionHow to Cancel a SubscriptionLegacy CustomersSuspending your
Domotz How-to: Obtaining the Domotz Collector logs
Many times, when the Collector does not behave as expected and issues occur, the Collector logs are what helps the Domotz team to pinpoint the exact root cause of the problem. You will find how to extract and provide us
How to Factory Reset a Domotz Box
This guide applies only to the B-12 model. To factory reset a Domotz Box, follow these steps: 1. Unplug the box from the power supply.2. Put a pin in the reset pin-hole of the Box as shown below.3. Keep the reset button
Data retention
The data retention period depends on data types: Device Status history: last 50 events, up to 1 year Agent Status history: 1 month RTD history: 1 month Variables history: 1 month Speed Test history: 1 Year Configuration
Advanced Scanning Configurations
By default, Domotz scans all the Network interfaces that it finds on the Operating System it's installed on, and therefore it scans all the networks these interfaces are connected to. Table of ContentsPrerequisitesGet th
Netgear Domotz Collector (on router)
NetGear Routers PR60X and...
How to configure SNMP on Meraki devices
Log into the Meraki administrative interface: 1 - Select the network you want to enable SNMP2 - Click on Network-wide3 - Click on General4 - Scroll down to Reporting and enable SNMP V1/V2c (community string) or V3 (usern
Troubleshooting WINRM Unlock in Domotz
This article will help you to troubleshoot the unlock for the OS monitoring feature for Microsoft Windows or in case of an Authentication error while using the Windows Integration Drivers. If the unlock option is missing
Sharing your Domotz Collector with Domotz Support
When troubleshooting issues with Domotz, sharing your Collector with the support team gives them direct access to the diagnostic information they need to resolve your case faster. Follow the steps below to get started. 1
Domotz Metrics
Enhance your monitoring capabilities through the Domotz metrics. Our default plan allows you to monitor up to 50 metrics per agent.