Tips & Tricks

This section is dedicated to showing you how to troubleshoot and master every aspect of the networks and IT assets monitored with Domotz.

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How to Factory Reset a Domotz Box

How to Factory Reset a Domotz Box

This guide applies only to the B-12 model. To factory reset a Domotz Box, follow these steps: 1. Unplug the box from the power supply.2. Put a pin in the reset pin-hole of the Box as shown below.3. Keep the reset button pressed.4. Plug back the power.5. Keep the...

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Data retention

Data retention

The data retention period depends on data types: Device Status history: last 50 events, up to 1 year Agent Status history: 1 month RTD history: 1 month Variables history: 1 month Speed Test history: 1 Year Configuration Management archives: last 40 configs, up to 1...

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Advanced Scanning Configurations

Advanced Scanning Configurations

By default, Domotz scans all the Network interfaces that it finds on the Operating System it's installed on, and therefore it scans all the networks these interfaces are connected to. Table of ContentsPrerequisitesGet the Agent/Collector IDGet the Network Interfaces...

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How to configure SNMP on Meraki devices

How to configure SNMP on Meraki devices

Log into the Meraki administrative interface: 1 - Select the network you want to enable SNMP2 - Click on Network-wide3 - Click on General4 - Scroll down to Reporting and enable SNMP V1/V2c (community string) or V3 (username/passwords)5 - Set either, the community...

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Troubleshooting WINRM Unlock in Domotz

Troubleshooting WINRM Unlock in Domotz

This article will help you to troubleshoot the unlock for the OS monitoring feature for Microsoft Windows or in case of an Authentication error while using the Windows Integration Scripts. If the unlock option is missing, ensure that the WinRM service is enabled and...

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Sharing your Domotz Collector with Domotz Support

Sharing your Domotz Collector with Domotz Support

When troubleshooting issues with Domotz, sharing your Collector with the support team gives them direct access to the diagnostic information they need to resolve your case faster. Follow the steps below to get started. 1. Open the Site Explorer by clicking the first...

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Domotz Metrics

Domotz Metrics

2 minEnhance your monitoring capabilities through the Domotz metrics. Our default plan allows you to monitor up to 50 metrics per agent.

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Troubleshooting VPN on Demand

Troubleshooting VPN on Demand

Having trouble connecting to the Domotz VPN on Demand? Follow the instructions here to troubleshoot the functionality. Table of ContentsWindows AgentLinux (Snap installation):Domotz Box Windows Agent 1) Launch the domotz_bash in c:/Program Files...

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How to setup ssh user for Control4 controllers

How to setup ssh user for Control4 controllers

With OS version 3.1.0 Control4 Zigbee Controller devices (and others) no longer have the default password for the root user. By following this article you will be able to setup a new SSH user to use to unlock the controller in Domotz or to use Domotz Custom Drivers....

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